This page covers paid PrePrompt plans (Developer and Pro), billed monthly or annually through Stripe. The Free plan needs no card, so there is nothing to cancel or refund. It sits alongside our Terms of Service.
How to cancel
- Sign in and open Dashboard → Billing.
- Click Manage billing. This opens the Stripe customer portal, where you can also update your card, switch plans and download invoices.
- Choose Cancel plan and confirm.
If you can’t get into your account, email hello@preprompt.org from the address on the account and we’ll cancel it for you.
What happens when you cancel
- You won’t be charged again.
- You keep your paid plan and its monthly credits until the end of the billing period you’ve already paid for, monthly or annual.
- After that, the account moves to the Free plan (30 credits a month). Your account, usage history and settings stay as they are.
- Deleting your account also cancels any subscription. See the privacy policy for what deletion does and doesn’t remove.
Refunds
If you think you’ve been charged in error, or something went wrong with your plan, email hello@preprompt.org with the email on your account and the date of the charge. We review every request and reply with a decision. Approved refunds go back to the original payment method through Stripe; your bank decides how long they take to appear.
This doesn’t limit any right to a refund or to cancel that the consumer law of the country you live in gives you.
Contact
Billing questions, refund requests and complaints: hello@preprompt.org.
See also: Pricing · Terms of Service · Privacy Policy